How to submit feedback in ClickView

In this article
Last updated by
ClickView's photo
ClickView30th January, 2026
2 min read
Window showing the "Give Feedback" pop-up

Summary

  • Click the ‘Give feedback’ button next to your initials.
  • Choose from six feedback types, including ‘Suggest an improvement’ and ‘Report a bug.’
  • Access the ‘What’s New?’ section to visit the Product Roadmap and use ‘Submit idea.’
  • On the ‘Discover’ landing page, scroll to the bottom for feedback prompts.
  • After choosing ‘Yes’ or ‘No,’ enter feedback in the feedback box provided.

Ways you can provide feedback

ClickView values user input to continuously improve and refine its educational video platform. There are three main ways to submit feedback directly within ClickView:

‘Give feedback’ section

  1. Click the ‘Give feedback’ button next to your initials in the top right corner.
    A hand pointing to the "Give feedback" button at the upper right of the window
  2. Select from six feedback options:
    A hand pointing to the "Suggest an improvement" in the Give feedback pop-up
    • Suggest an improvement: Complete the feedback form to share ideas for enhancements.
      Window showing the content of the 'Suggest an improvement' pop-up
    • Report a bug: Fill in details about the bug, attach screenshots, and provide your contact information.
      Window showing the content of the 'Report a bug' pop-up
    • Request a video: For more information, see ClickView’s guide on video requests.
    • Give praise: Send positive feedback about your ClickView experience.
      Window showing the content of the 'Give praise' pop-up
    • Raise an issue: Submit general issues using the ‘Raise an issue’ option.
      Window showing the content of the 'Raise an issue' pop-up
    • Other: Use this for questions or additional comments.
      Window showing the content of the 'Other' pop-up

‘Whats New?’ section

  1. Click your initials in the top-right corner, then choose the ‘Whats New?’ section.
    Cursor hovering over the "What's New" option under the account profile
  2. This will take you to the ClickView Product Roadmap. Click the ‘Submit idea’ button.
    Hand pointing over the "Submit idea" button at the upper right part of the window
  3. A feedback page for new ideas will appear.
    Window showing the content of the 'Submit new idea' pop-up

Bottom of the ‘Discover’ page

  1. After signing in, on the ‘Discover’ landing page, scroll to the bottom to find the feedback prompt.
    Hand pointing at the 'Yes' button of the highlighted "Did you find what you were looking for?"
  2. Click either Yes or No to open the feedback box.
    Window showing the textbox for typing the feedback
  3. Type your feedback in the box and submit.

Frequently asked questions

The ‘Give feedback’ button is next to your initials at the top right of the ClickView interface.
Yes, use the ‘Whats New?’ section from your initials menu to visit the Product Roadmap and submit ideas.
Yes, scroll to the bottom of the ‘Discover’ landing page and choose Yes or No for the feedback prompt.

Get in touch

If you’re having trouble finding the right topics or videos, just reach out! Our team - Andrew photoNischal photoJanice photoPfreya photo Andrew, Nisch, Janice, Pfreya, or any of us at ClickView - will be happy to help you get sorted.

Give feedback

Was this guide helpful?

Up Next

How to vote on feature requests

This article explains how educators and administrators can submit new feature requests or provide feedback on existing requests using ClickView’s Product Board or email. It outlines step-by-step instructions and requirements for each method.