Privacy Policy

ClickView is committed to protecting your personal information.

This Privacy Policy explains how we collect, store and use personal information in connection with the platforms, websites and services owned and operated by us, including:

  • our password restricted platforms (including without limitation the ClickView platform and the Streamable Learning platform), and associated applications, software, products and programs (together, the “Platforms”);
  • our public-facing websites, including without limitation the websites for ClickView and Streamable Learning (“Sites”); and
  • our associated services (“Services”).

This Privacy Policy also explains how we collect, store and use personal information from our educational institution customers which subscribe to the Platforms (“Educational Institutions”), including:

  • teachers and administrators of Educational Institutions (“Teachers and Administrators”); and
  • students who are authorised to access our Platforms through their Educational Institution’s subscription with us (“Students”).

We may also offer free trials of the Platforms to Teachers and Administrators and Students on an individual basis. Please see the “Free Trials” section below for information about our collection and usage of Personal Information in relation to free trials.

This Privacy Policy has been developed in accordance with the General Data Protection Regulations (GDPR), the UK General Data Protection Regulation (UK GDPR), the Data Protection Act (UK), the Australian Privacy Act (including the Australian Privacy Principles), the New Zealand Privacy Act, the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial Canadian privacy legislation, and applicable US data protection laws (including the Children's Online Privacy Protection Act (COPPA), the California Consumer Privacy Act (CCPA) and the United States Family Educational Rights and Privacy Act (FERPA) (collectively, “Data Protection Laws”).

The term “Personal Information” in this policy refers to information or data protected by applicable Data Protection Laws.

How we collect personal information

We may collect personal information in several ways, including:

Teachers and Administrators

  • When a Teacher or Administrator signs up to access our Platforms on behalf of an Educational Institution either on a subscription or trial basis.
  • If a Teacher or Administrator signs up for a trial on an individual basis (see “Free Trial” section below).
  • To verify log-in information or to provide support services in connection with the use of the Platforms.
  • From the Platforms, to follow a Teacher or Administrator’s usage, interaction and progress on the Platforms.
  • During conversations and/or correspondence between a Teacher or Administrator and the ClickView team (for example, customer service enquiries).
  • When a Teacher or Administrator accesses one of our Sites, including to enquire about our Platforms. }
  • Subject to applicable Data Protection Laws, indirectly from third parties or publicly available databases.
  • Using technology to enhance and improve the Platforms (see: “Our use of cookies and similar technologies” below).

Students

  • From Teachers and Administrators at the Student’s Educational Institution, to enable us to create accounts and to provide Students with access to the Platforms.
  • If a Student signs up for a trial on an individual basis (see “Free Trial” section below).
  • Directly, to verify log-in information or to provide support services in connection with the use of the Platforms.
  • From the Platforms, to follow a Student’s usage, interaction and progress on the Platforms.
  • Using technology to enhance and improve the Platforms (see: “Our use of cookies and similar technologies” below).

Consents

By signing up to a subscription, registration or trial access to our Platforms, Educational Institutions consent to the collection of the personal information' of their Students for the purposes specified in this Privacy Policy. Educational Institutions are responsible for ensuring that they have obtained all necessary consents from Students, including the parents or guardians of Students, to enable disclosure to ClickView and use by ClickView in accordance with this Privacy Policy prior to those Students using the Platforms.

The types of personal information we collect

The types of personal information we collect depend on how you interact with us and may include:

Teachers and Administrators

  • Teacher and Administrator name, email address, phone number, job title and staff group.
  • Information about Teachers’ and Administrators’ usage of the Platform (see: “Our use of cookies and similar technologies” below).
  • Details of other interactions that you have with us, together with any other information that you choose to provide us, for example, through your interactions with our Sites or Platforms and our customer and technical support teams.

Students

  • Student user information such as a user’s name, school email address, username, school ID and school year.
  • Information about Students’ usage of the Platforms (see: “Our use of cookies and similar technologies” below).
  • Content contributed by a Student on the Platforms, to the extent such content includes personal information.

What we do with personal information

The personal information you provide to us, or collected about you, is collected for the purpose of enabling us to provide and enhance our Services and to provide access to and enhance usage of the Platforms. This may include:

Teachers and Administrators

  • To manage and administer our agreement with your Educational Institution, including relationship management, invoicing, training, implementation, performance of our agreement and the provision of support services.
  • To manage enquiries, free trials and prospective purchases.
  • To provide the content, functions and services offered on the Platforms.
  • To limit access to the Platforms to Students.
  • To keep you informed of our products and services that might be relevant to you.
  • To send newsletters or emails about our Platforms, including information about current events, changes, improvements, upgrades, new product development and rules.
  • To improve our Services or the Platform.
  • Other purposes that we get your consent for at the time we collect the information.

Students

  • To gain user insights and analysis to enable Educational Institutions to observe the learning and behaviour of their Students in connection with the ClickView Platforms.
  • To improve our Services or the Platforms.
  • To administer and manage accounts and trial accounts, including password resetting, responding to questions and to monitor usage and conduct on the Platforms.
  • To contact Students to let them know about tools, features and content available on the Platforms, and to make recommendations about content, in order to customise and enhance usage of the Platforms by Students.
  • To let Students know about developments and updates to the Platforms.
  • To provide results data to Educational Institutions.

If we have obtained the personal information of a Student through their use of the Platforms (for example, when they log-on to use the Platforms) or from that Student's Educational Institution, the personal information will be securely stored by us and not used for any purpose other than for the educational purposes specified in this Privacy Policy and to enable continued use and enhancement of the Platforms.

What we will not do with personal information

We will keep your personal information confidential and not disclose your personal information to any third parties, unless:

  • we believe, in good faith and subject to applicable Data Protection Laws, that we are required to share your information with a third party such as a regulator or court in order to comply with a law, regulation, legal process or court order;
  • the disclosure is to a third party service provider that provides services for us, for example to assist us with web hosting, Platforms performance or customer relationship management (provided that all such disclosures are subject to the terms of this Privacy Policy); or
  • Student results data or usage reporting tools are provided to that Student’s Educational Institution for educational purposes (provided that the use the information is only for legitimate educational interests and not for any commercial purposes).

Student personal information is used for educational purposes only. We do not sell Student personal information to advertisers (whether personal, anonymous or aggregated). We do not engage in targeted advertising or direct marketing to students or children, and we do not create or build personal profiles of Students other than for the purpose of supporting authorised educational purposes, as specified in this Privacy Policy or as otherwise specifically authorised by the Student’s Educational Institution.

How we share personal information

Third party service providers which process personal information on our behalf (who may be classified as sub-processors under Data Protection Laws) are engaged to assist us with providing and enhancing our Platforms and our Services. These providers are only granted access to personal information to the extent required to provide their services for us, strictly in accordance with our instructions, this Privacy Policy and applicable Data Protection Laws.

We will comply with our obligations under applicable Data Protection Laws when engaging service providers and we take reasonable steps to ensure that these organisations comply with applicable Data Protection Laws and technical and organisational security measures required to protect personal information. A list of our current service providers can be provided on request by contacting us using the method specified below.

We may share personal information between the ClickView group of companies to assist us in providing the Platforms and the Services, for example, for the provision of support services. We ensure that transfers within the ClickView group of companies comply with our obligations under applicable Data Protection Laws.

Personal Information may be disclosed or transferred in the case of a merger, acquisition, reorganisation or similar transaction, or consideration of a similar transaction, involving ClickView or its assets or business.

How we store personal information

We use the Amazon Web Services (AWS) and Microsoft Azure to securely store personal information. Depending on the location of the Educational Institution, personal information may be stored on AWS and Microsoft Azure servers located in the United States, Canada or Australia. Personal information may also be stored by our service providers in countries where they operate. We take reasonable steps to ensure that suitable safeguards exist in relation to transfers of personal information and that such transfers are compliant with applicable Data Protection Laws.

Educational Institutions authorise ClickView to transfer and store personal information of Students as specified in this Privacy Policy (which may be a country where the Educational Institution is not located).

For Educational Institutions in the EU or the UK, please also see “Specific information for residents of the European Union and the UK” below. For Educational Institutions in the USA, please also see “Specific information for residents in the United States” below.

Direct marketing

If we have obtained your personal information through your use of the Platforms (for example, when you log-on to use the Platforms) or from your institution in connection with your use of the Platforms, we will not use your personal information for marketing purposes. We may contact Students for educational purposes as specified in this Privacy Policy, however we do not engage in direct marketing to students or children.

If we have obtained your personal information by other ways set out in this Privacy Policy, including if you have enquired about the Platforms, if you have contacted us through one of our Sites, or if we have obtained your Personal Information from a third party, subject to applicable laws, including any Data Protection Laws, which require ‘opt-in’ to receive marketing material from us, we may use your personal information to send you information about the Platforms and our Services, including new developments, products, services and special offers.

You may opt out of receiving marketing material from us. You can opt out by contacting us using the method set out below or, where we have sent you electronic marketing materials, by using the unsubscribe link within the communication.

How long we hold personal information

We retain the personal information that we collect for as long as it is needed to provide access to our Platform and to provide our Services. The personal information of Students is retained for educational and school purposes only. We will not knowingly retain Student personal information when we cease providing services to that Student’s Educational Institution. We will delete personal information when lawfully requested or directed to do so by an Educational Institution.

We may however retain and use personal information as necessary to comply with our legal and regulatory obligations, to resolve disputes and to comply with and/or enforce our agreements. We may also retain and use anonymous and aggregated information for performance reporting, analytic purposes and for product and service improvement.

You can request that personal information is deleted by contacting us in the manner specified below.

Our use of cookies and similar technologies

Our Platforms

We may use cookies, analytics tools, and similar technologies to collect information about visitors and visits to our Platforms. This may include:

  • An IP address to monitor traffic and volume on the Platforms;
  • A cookie to help us store session information when users are logged into the Platforms and to facilitate seamless access between our different services;
  • User IDs, unique identifiers and/or session IDs to track usage of the Platforms; or
  • Information regarding usage and participation habits, experiences and interaction with our Platforms.

We may use this information to measure the effectiveness of content and how visitors use the Platforms, so that we can enhance and improve our Platforms.

Technologies we may use in connection with the Platforms include:

  • Amplitude – To analyse user interactions with the Platform (trial users only)
  • TrackJS – To capture javascript errors for bug fixes
  • New Relic – For infrastructure performance monitoring
  • Fathom – For analysing use of our Platforms
  • Braze – For customer relationship management and analytics
  • Typeform – For customer feedback on upgrades (Teachers and Administrators only)
  • Google Analytics - For insights and analytics about the use of the ClickView Platform (Teachers and Administrators only)

This list is not exhaustive and we may update it from time to time. These tools do not allow cross-site tracking, advertising, or remarketing to Students. We don’t use cross-site cookies on the Platforms, or any other tracking technologies which monitor browsing activity outside of our Services or Platforms across the internet. Platforms usage data is never sold to third parties.

Our Sites

Our Sites are marketing websites which are separate to our Platforms. Platforms users are not required, encouraged or expected to use the Sites to access and use the Platforms or receive our Services. We may use Google Analytics and similar tracking technologies to better understand usage of our Sites and to market to individuals over 23 years of age who visit our Sites.

We regularly audit information collected from our Sites. If we inadvertently collect the personal information of a Student, we delete it.

If you choose to do so, you may configure your computer so that it disables “cookies” or does not accept them, however, this may impact the functionality of the Sites.

Free Trials

We may offer free trials of the Platforms to Teachers and Administrators and Students aged 16 years and over (or 14 years and over in Quebec) on an individual basis (without an Educational Institution subscription).

Students

The personal information of Students who sign up for a free trial will be collected directly from the Student. While the purposes and protections applied to such Student Personal Information are consistent with those applicable to Students who are authorised to access our Platforms through their Educational Institution’s subscription with us, as specified in this Privacy Policy, in this case the Student provides direct consent to ClickView for the collection and use of their personal information under this Privacy Policy. ClickView may require confirmation of this consent from a parent or legal guardian before activating the Student’s trial.

The following still applies to such Student personal information:

  • Student personal information will not be used for any purpose other than for educational purposes;
  • we will not sell Student personal information to advertisers; and
  • we will not engage in any direct marketing to Students who sign up through a free trial.

Teachers and Administrators

The personal information of Teachers and Administrators who sign up for a free trial will be collected, used and shared in the same manner as Teachers and Administrators who are authorised to access our Platforms through their Educational Institution’s subscription with us, as specified in this Privacy Policy.

By signing up to a free trial to use the Platforms (without an Educational Institution subscription) each Teacher and Administrator and Student consents to the collection of their personal information for the purposes specified in this Privacy Policy.

Storage and security

We will take all reasonable steps to keep personal information in a secure environment in accordance with the requirements of applicable Data Protection Laws. We have implemented technical, administrative and physical security measures that are designed to protect personal information from unauthorised access, disclosure, use and modification. These measures include the encryption of personal information and organisational measures, such as our data breach response plan. If you reasonably believe that there has been unauthorised use or disclosure of personal information, please contact us using the method set out below.

Changes to our Privacy Policy

We may vary the terms of this Privacy Policy from time to time, in which case we will update the link to the Privacy Policy on our Sites and Platforms. You should check this Privacy Policy regularly so that you are aware of any variations made to this Privacy Policy. If we make material variations to our Privacy Policy, we’ll provide you with notice as appropriate under the circumstances. You will be deemed to have consented to such variations by your continued use of the Platforms following such changes being made.

Access to information we hold about you

We will take reasonable steps to ensure that all personal information we hold is accurate, up-to-date and relevant. A person may request access to, review of, corrections of, or erasure of personal information held by us, or complain or object to the use of personal information by us. You can contact us using the methods set out below. We will respond to your request as quickly as possible and in accordance with applicable Data Protection Laws and the terms of our agreement with an Educational Institution. If you are a Student and you have questions about the use of your personal information or wish to withdraw consent to the use of your personal information, you should ask your Educational Institution first. If you contact us, we may forward your enquiry to your Educational Institution.

How to contact us

All requests to access, update and delete personal information as well as questions and concerns about your personal information and this Privacy Policy should be directed to the following contacts:

Australia

Privacy Officer, ClickView Australia Pty Ltd
Suite 125, 26-32 Pirrama Road, Pyrmont, New South Wales 2009
or sending an email to us at info@clickview.com.au

The European Union and the UK

Privacy Officer, ClickView Limited
Fifth Floor, 4 Bath Place
London, EC2A 3DR
or sending an email to us at info@clickview.co.uk

The United States

ClickView (US)
205 Michigan Ave
Suite 810, Chicago, IL 60601
or sending an email to us at info@clickvieweducation.com

Canada

Privacy Officer, ClickView Limited
675 Cochrane Drive, Suite 220, West Tower,
Markham ON, L3R 0B8
or sending an email to us at info@clickvieweducation.com

New Zealand

Privacy Officer, ClickView Limited
PO Box 911503, Victoria Street, West Auckland 1142
or sending an email to us at info@clickview.co.nz

Specific information for residents of the European Union and the UK

We are committed to compliance with our obligations under the applicable Data Protection Laws in the EU and the UK.

Data Processor

ClickView will be a data processor for the purposes of applicable Data Protection Laws and the Educational Institution will be the data controller.

This means ClickView only uses the personal information as instructed by the Educational Institution and for the purpose of providing the Platforms and our Services in accordance with the terms of our agreement with the Educational Institution. We may also enter into a data processing agreement with Educational Institutions for the processing of student personal information.

Basis for processing

Depending on the context and the purpose of our processing activities we generally process personal information on the basis of:

  • consent (either directly received from individuals or received via the Educational Institutions); and
  • the legitimate interests pursued by ClickView and our Educational Institutions in delivering learning resources, and providing and enhancing the Platform, for schools, institutions, teachers, parents and students.

Our legitimate interests are further detailed in the section entitled “What we do with personal information” above.

Transfer of personal information

Personal information we collect may be transferred and stored on servers located in Australia, the United States, or other countries in which the privacy or data protection laws differ from those of the European Union and the UK. We ensure that suitable safeguards exist in relation to transfers of personal information to recipients outside of the EU and the UK, including by using:

  • the Standard Contractual Clauses approved by the European Commission for transfers from the EU; and
  • the international data transfer agreement (IDTA), or the international data transfer addendum to the European Commission’s Standard Contractual Clauses for transfers from the UK.

Other rights in respect of your personal information

In the EU and the UK, the following additional rights may apply. Please contact us if you believe you are subject to these rights and want to exercise them.

  • The right to request erasure of personal information in certain circumstances.
  • The right to request that we restrict or suspend the processing of personal information.
  • The right to data portability, the right to withdraw consent at any time (where processing is based on consent), and the right to object to processing, including processing for direct marketing purposes.

When you object to the processing of your personal information, we will promptly assess your objection and respond in a timely manner. There may be circumstances in which we are permitted to continue processing your personal information despite your objection. If this applies, we will explain our reasoning and ensure that any continued processing complies with applicable Data Protection Laws.

Please note that if you exercise these rights, we may be unable to provide some or all our services to you.

Contact us

If you are a representative of an Educational Institution and you have questions about the use of personal information in relation to the GDPR or the UK GDPR, you can contact us using the method set out above in this Privacy Policy.

If you are a student and you have questions about the use of your personal information in relation to the GDPR or the UK GDPR, you should ask your teachers first. You can also contact us using the method set out above in this Privacy Policy.

Specific information for residents in the United States

ClickView only uses personal information for educational purposes as a “service provider”, as instructed by the Educational Institution and in accordance with the terms of our agreement with the Educational Institution.

No sale of personal information

ClickView does not sell, trade or exchange the personal information of Students, Teachers or Administrators to third parties for monetary or other consideration or for any commercial purpose. ClickView ensures that its service providers do not sell, trade or exchange that personal information to third parties for monetary or other consideration.

Education Records

If we have access to student education records that are subject to the FERPA as a service provider to Educational Institutions, subject to the terms of our agreement with an Educational Institution we access such records as a ‘school official’. That means that we collect, retain, use and disclose such records only for the purposes of providing the Services specified in our agreement with the Educational Institution, and for no other commercial purpose.

No collection of personal information of children without consent

We do not knowingly permit children under the age of 16 to create an account or provide us with personal information without us first obtaining verifiable consent of the Educational Institution. Educational Institutions are responsible for ensuring that they have obtained all necessary consents from the parents or guardians of Students prior to those Students using the Platforms.

We will not require Students to provide us with more information than is reasonably necessary to use our Platforms.

If you believe we have collected information from a child under the age of 13 without obtaining consent from the Educational Institution, please contact us using the method set out above in this Privacy Policy.

Right to know, access and delete personal information

California residents have certain rights to request access to or deletion of their personal information in accordance with the CCPA. You can do this by contacting us using the method set out above in this Privacy Policy. We may require you to take certain steps to verify your identity.

California residents also have the right to opt out of the sale of their personal information. ClickView does not provide this option as we do not sell your personal information.

Contact us

We have obligations to Educational Institutions in our agreements with our Educational Institutions and under applicable Data Protection Laws. As such, to exercise your rights under FERPA or the CCPA, please contact your Education Institution first. Should they need our assistance in facilitating your request, we will provide them with the appropriate support. You may also contact us using the method set out above in this Privacy Policy.

You will not be discriminated against for exercising your rights under the CCPA or other applicable Data Protection Laws.